Digital Banking

FinTech Innovations, Digital Transition and Mobile Money

Agenda Program
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Prague, NH Hotel Prague
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Attend this intensive 2-day training and learn how:

The Financial Technology Revolution is transforming traditional financial services into digital forms
Challenger banks rearrange the status-quo and how bricks and mortar channels change
Digital Banking brings new risks to the surface and how to respond to these risks
Banks and FinTech companies are coopetitors and frenemies
Digital channels are emerging and offer win opportunities
Banks have difficulties developing digital products, but the 4 'P's of product development help
Digital identity is missing in terms of creating truly fully digital customer journeys
Payments change even more dynamically than other areas and how smartphones will become primary tools in finance
Course Description:
This 2 day intensive training program helps your bank succeed digital transition. There is a huge appetite for but also a great fear about innovation within banks. The first day of this course drives participants through: the origins and brief history of digitalization in banking, the importance and impact of the FinTech revolution, the future of banking, competitive and cooperative reactions to digital challenges as well as digital channel evolution. The second day focuses on: platformification, digital product development and the tectonic shift in payments.

What is the goal of this training?
The goal of the training is to give a strong practical and theoretic overview of digital transition in banking. This overview helps you define the right operative, tactical as well as strategic steps to take within your bank to increase digital capabilities and enhance the adoption of FinTech innovations. This course also helps your bank prepare for coopetition - the right mixture of competition and cooperation - with FinTech startups.

Who should attend?
  • IT Experts
  • Digital Banking Experts
  • Digital Channel Experts
  • Payments and Cards Experts
  • Innovations Experts, Technology Experts
  • Digital Product Development Experts
  • UI, UX, CRM Experts
  • Central Bankers and Regulators
This training consists of classroom based teaching combined with interactive group exercises, as well as the introduction of specific case studies.

Program of the seminar: Digital Banking

The seminar timetable follows Central European Time (CET).

09.00 - 09.30 Welcome, Introduction and Warm-up

09.30 - 10.15 Definition and History

  • The FinTech Revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention
  • 2008 - The Igniting Force: How the crisis catalysed innovation, how ICT is acting as a GPT (General Purpose Technology)
  • The Digital Transition Project: Why even the best banks struggle becoming digitally native? The Red Queen Effect, Information Cascades, MNOs: ways some telecom companies got it right

10.30 - 12.00 The Future of Banking

  • How Banks will Look Like in 2025: The Internet of Things, The Branch-Network Reimagined, From Brick to Clicks
  • How New Risks Evolve in Banking: Information-security, New Solutions in Risk-Management
  • New Banks: How Challenger Banks, Neo-Banks, Digital-Only Banks, Smartphone-Only-Banks can reach economy of scale
  • Case Studies: Moven from New York, Atom Bank from Durham

12.00 - 13.00 Lunch

13.00 - 14.45 How to React to FinTech?

  • Defense & Offense: Evolution and revolution within banking
  • Communication vs Organization: Innovative image versus Vertical Silos, Incubators, Accelerators, Labs
  • Venture Capital: How can vs how should banks invest into FinTech
  • The New Face of Competition: Co-opetition, Frenemies
  • Group Exercise: The Venture Capital Role-Play

15.00 - 17.00 Digital Channels

  • Social Media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube
  • Smartphone: the tool of aggregation in and beyond finance
  • Branch and ATM: The branch of the future or The future of the branch, Directions in ATM Innovation, Video banking
  • Future: Smartwatch, Wearables, Hyper-connectivity, IoT (Internet of Things), Roboadvisors, AI (Artificial Intelligence)
  • Case Studies: 4x from London, Q from Singapore, NAO from Tokyo, Kiwi Bank from New Zealand, Barclays Bank from London

09.00 - 09.30 Refreshing Day One and Warmup

09.30 - 10.45 Digital Products

  • Crowdsourcing: Digital products developed through digital channels
  • Digital Market-Research: Virtual Focus Groups, Social-Listening, Research Gamification, Natural Language Robots
  • Product Development Best Practices: Time Horizons vs Vertical Silos, Big Data in Product Development, The 4 P(s) of Product Development
  • Case Studies: Westpac from Australia, ICICI Bank from India
  • Group Exercise: The Crowdsourcing Brainstorm

11.00 - 12.00 Digital Identity The Missing Piece of the Puzzle

  • Onboarding: Why the lack of digital identity hurts banks
  • AML and KYC: Is this really an issue
  • Biometrics: The technical solution is more than ready, the question is not 'if', but 'when' and 'which version'
  • Digital Signature and the Paperless Bank: Dream or reality, Cost-cutting versus Quality of Service
  • Case Studies: Estonia and the E-Stonia Project

12.00 - 13.00 Lunch

13.00 - 14.45 Payments: Innovation-Arena with High Visibility

  • M-Pesa: Digital payments and Financial inclusion; But how did it all get started
  • Remittances: How the cash-cow of western banks is being taken away, How do banks react
  • ApplePay: better to be prepared; the future of plastics is in danger
  • Case Studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin, Loop Pay and Samsung Pay, Amazon Go
  • Group Exercise: The Client-Segment Simulation Roleplay

15.00 - 16.20 Summary

  • Concepts
  • Tools
  • Trends
  • 'To-Do's
  • Resources

Evaluation and Termination of the Seminar

Training catalogue in PDF
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